Living in the Philippines is nice, but it robs you of some great advantages more "civilized" countries enjoy, such as predictable customs and postal service.
It's not abnormal for the customs in the Philippines to delay any package for more than a month, while they supposedly check it, without telling anyone. The result of such check could be that they decide to charge you more than the package is worth in fees and duties, or it could be that they just give it to you. They could sit on your package for 6 weeks, or 1 week, or not at all.
If they decide to charge you a fortune in import tax, you can go to them and bargain the fee! I kid you not, it is actually negotiable! Although that sound great, I think the discerning reader can figure out what really is going on - they're just trying to get you to pay as much as possible (which surely they will pocket themselves), with no regard to what the actual customs duty or tax really is. Also, it's not consistently negotiable of course, only sometimes, and sometimes only after you tell them they can shove the package where the sun won't shine...
Whether you get the package right away or have to wait until they've examined it for a few weeks or months, and whether you have to pay or not, seems almost random. I've read that the customs in the Philippines regard any package sent from abroad not the ownership of the recipient until they have released it. Apparently it is a privilege, not a right, to receive packages from outside of the Philippines. They also, apparently, though not consistently, calculate the import tax based on their assumed retail value - not the purchase price. To me, that's the weirdest way to calculate import tax that I've ever heard of!
I have noticed though that lately it has become better. I'm not sure if this is because they've learned that I'm going to put up a fight if their fees are too high, so they don't bother, or if they've actually got some guidelines to follow, including a minimum value, where packages below that value should not be delayed and just forwarded right away. Or maybe the post office here in Magalang, who are very friendly, simply told the customs to stop messing around with my packages as they have other things to do!
However I'm going to give them the benefit of the doubt, so unless proven otherwise I'm going to assume that the customs have improved and are now on the way to becoming like the customs in industrialized countries. If this is the case, commerce in the Philippines will benefit greatly!
As a result of this positive surprise, I've now ordered loads of stuff from eBay. Obviously, they're all things that I need for my electronics projects, but had delayed for a long while because I was uncertain about what kind of problems I'd get in customs. I will pay close attention to how long each of the packages take to arrive here.
Here's the customs declaration the sender used on the last package I received:
Lying is not going to make customers less annoyed! Quite the opposite!I recently bought more than 40 items from eBay in a single shopping cart. I had collected them there to prevent having to enter my PayPal password 40 odd times. When I finally checked out, I got the a message like this:
To make it easy for you, we have split your order. Please pay for there items first. Don't worry, the other items are still in your shopping cart. (my highlighting)
I ended up having to enter my PayPal details not only twice, but three times. It seems that they don't support more than 18 products a time. How is splitting my order making it easier for me? I don't get it! It's exactly the opposite.
I think this is just a blatant lie, the real reason being some technical issue. Couldn't they just tell the truth? "Unfortunately our system can't process more than 18 products at a time, so we have to split your order. We're really sorry about it and we're planning on improving this soon. In the meantime, some of the products you have ordered will remain in your shopping cart so you can check them out later."
I don't understand why they feel the need to sugar coat it so much that it transforms into a blatant lie.
If they just told it as it was, I wouldn't have anything to write a blog post about... It's acceptable to have limitations. It's not acceptable to try to hide it behind lies.
Here's the link to our booklet: http://ronny.ager-wick.com/6d3e7726/Geologic Time Booklet.pdf