Lying is not going to make customers less annoyed! Quite the opposite!I recently bought more than 40 items from eBay in a single shopping cart. I had collected them there to prevent having to enter my PayPal password 40 odd times. When I finally checked out, I got the a message like this:
To make it easy for you, we have split your order. Please pay for there items first. Don't worry, the other items are still in your shopping cart. (my highlighting)
I ended up having to enter my PayPal details not only twice, but three times. It seems that they don't support more than 18 products a time. How is splitting my order making it easier for me? I don't get it! It's exactly the opposite.
I think this is just a blatant lie, the real reason being some technical issue. Couldn't they just tell the truth? "Unfortunately our system can't process more than 18 products at a time, so we have to split your order. We're really sorry about it and we're planning on improving this soon. In the meantime, some of the products you have ordered will remain in your shopping cart so you can check them out later."
I don't understand why they feel the need to sugar coat it so much that it transforms into a blatant lie.
If they just told it as it was, I wouldn't have anything to write a blog post about... It's acceptable to have limitations. It's not acceptable to try to hide it behind lies.